Need a hand with the PerkCup app, an order, or your rewards? You are in the right place.
Contact us
Email us at onboarding@perkcup.com.au and we will get back to you as soon as we can, usually within 1–2 business days.
To help us resolve things quickly, include the email address on your PerkCup account, the café involved, and a short description of what happened.
Common questions
My order didn't come through — what should I do?
First check your order status in the app under Orders. If a payment was taken but the café didn't receive the order, contact us with your account email and the approximate order time and we will sort it out with the café.
My reward or referral didn't show up
Rewards usually appear right after a qualifying order. If something is missing from your reward wallet, email us with the café name and the order it relates to and we will investigate.
How do I delete my account?
You can delete your account in the app under Profile → Delete account, or request deletion online at perkcup.com.au/account/delete.
How is my payment information handled?
Card payments are processed securely by Stripe. PerkCup never stores your full card details. See our Privacy Policy for details on how your information is handled.
Café owners
Want to bring PerkCup to your counter, or need help with your owner tools? Email onboarding@perkcup.com.au and our onboarding team will help you get set up.